Warranty & Layaway

FFO Home offers a one-year warranty limited to product defects related to manufacturing workmanship and/or defective materials. For all approved and covered warranty claims, FFO Home will, at FFO Home’s discretions, repair the product, exchange it for the same item (if still available), or give you in-store credit for the original price you paid for the product.
Limitations/Exclusions

1. Warranty is valid only for original purchaser and cannot be transferred to a third party (purchaser must retain original sales receipt and present it with any warranty claim).

2. Damages due to any causes, other than manufacturing workmanship and/or defective materials, are not covered. Specific examples of non-covered items are:

a. Any type of commercial usage of product

b. Damage or product deterioration from normal wear and tear

c. Damage from abuse, intentional or accidental activity

d. Damage due to exposure to extreme temperature or humidity

e. Damage due to unauthorized repair and/or use of cleaning agents/materials

f. Damages due to any/all causes, other than manufacturing workmanship and/or defective materials

3. This Limited Warranty expressly excludes any & all consequential or incidental damage/loss, other than to the furniture itself, which may result from a defect in the furniture.

4. FFO Home’s discretionary 7 day return policy does not apply to Bedding products, which are only eligible for in-store credit on approved warranty claims

5. The above described Limited Warranty is the only warranty offered. No potential implied warranties (merchantibility; fitness for a particular purpose; etc.) are offered or included as part of this Limited Warranty.

Warranty Claim Process

1. To submit a claim under this Limited Warranty, the original buyer should know the name of original purchaser (please retain your original purchase receipt.)

If furniture must be returned, return/delivery is the customer’s responsibility

2. FFO Home Customer Service will:

a. Initiate review of the claim

b. Coordinate with the customer to obtain any additional needed information

c. Advise the customer (original purchaser) of the claims status - Approved/Denied

d. For approved claims, FFO Home will coordinate with the customer to process the claim per the Limited Warranty (ie, repair the product, exchange it for the same item (if still available), or give you “in-store credit” for the original price)

To begin a warranty claim, click the button below.

Layaway

Our layaway offer is: 

Under $500 is 30 days with 10% down.

Over $500.00 is 60 days with 10% down, must have an additional payment in the first 30 days to keep layaway active and one week notice prior to customer pick‐up because product may or may not be located on premises.

All layaway items will be re‐sold if terms of layaway are not met.

After the above 30/60 day layaway period ends, customer has in‐store credit for an additional 90 days. After 90 days, customer’s layaway funds are forfeited to FFO Home to cover costs related to overall administration of the layaway program.

You can make a layaway payment in person at your local store or send a check by mail to your local store. All store addresses can be found here.

Below you can select from common products/manufacturer warranty information. If your product is not listed, please contact us for assisting you with further information.