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FFO Home 100% Warranty

  FFO Home offers a one-year warranty limited to product defects related to manufacturing
  workmanship and/or defective materials. For all approved and covered warranty claims,  
  FFO Home will, at FFO Home’s discretion, repair the product, exchange it for the same item  
  (if still available), or give you in-store credit for the original price you paid for the product.
  In addition, at FFO Home’s discretion, we offer a 7 day return policy.

  1. Warranty is valid only for original purchaser and cannot be transferred to a third party   
      (purchaser must retain original sales receipt and present it with any warranty claim).
  2. Damages due to any causes, other than manufacturing workmanship and/or defective
       materials, are not covered. Specific examples of non-covered items are:
       a. Any type of commercial usage of product
       b. Damage or product deterioration from normal wear and tear
       c. Damage from abuse, intentional or accidental activity
       d. Damage due to exposure to extreme temperature or humidity
       e. Damage due to unauthorized repair and/or use of cleaning agents/materials
        f. Damages due to any/all causes, other than manufacturing workmanship and/or
           defective materials
  3. This Limited Warranty expressly excludes any & all consequential or incidental damage/
       loss, other than to the furniture itself, which may result from a defect in the furniture
  4. FFO Home’s discretionary 7 day return policy does not apply to Bedding products, which     
      are only eligible for in-store credit on approved warranty claims
  5. The above described Limited Warranty is the only warranty offered. No potential implied
       warranties (merchantibility; fitness for a particular purpose; etc.) are offered or included
       as part of this Limited Warranty.

  Warranty Claim Process - Summary
  1. To submit a claim under this Limited Warranty, the original buyer should:
       a. Contact FFO Home store where purchased
       b. If you need additional assistance, contact FFO Home Customer Service (toll free)
           at 1-855-896-9699, or by email at
       c. Know the name of original purchaser (please retain your original purchase receipt)
       d. If furniture must be returned, return/delivery is the customer’s responsibility
  2. FFO Home Customer Service will:
       a. Initiate review of the claim
       b. Coordinate with the customer to obtain any additional needed information
       c. Advise the customer (original purchaser) of the claims status - Approved/Denied
       d. For approved claims, FFO Home will coordinate with the customer to process the
           claim per the Limited Warranty (ie, repair the product, exchange it for the same item
           (if still available), or give you “in-store credit” for the original price)